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Office Policies


Appointments and Consultations:

Our staff at Boston Acne Specialists will be pleased to assist you in any way possible and all efforts will be made to accommodate your schedule. Everyone at our office is at your service. Consultations are available by appointment. We require a credit card number to reserve your consultation appointment. Please give us at least 48 hours notice for appointment cancellations or rescheduling. If you cancel or reschedule your appointment with less than 48 hours notice or fail to come to your appointment, a $50 charge will be applied to your credit card. Otherwise, the consultation is FREE.


Office Hours:                                       

Monday: 10:00am – 7:00pm

Tuesday: 10:00am – 7:00pm

Wednesday: 10:00am – 7:00pm

Thursday: 10:00am – 7:00pm

Friday: 10:00am – 7:00pm

Saturday: 10:00am - 4:00pm

Sunday: Closed


Payment Policy:

We require payment in full prior to the day of procedure in order for the procedure date to be confirmed. We accept cash, Visa, MasterCard, Discover, American Express and we do not offer financing. We do not accept personal checks.


Refund Policy:

Boston Acne Specialists will NOT issue refunds for services purchased or rendered. We may, at our sole discretion, issue a full or partial credit for use at our facility towards other services. This credit may not be transferable. We are committed to setting realistic expectations; however, results do vary for each individual. Our products may be exchangeable for other products, if returned unopened or unused, facility credit, or monetary refund at our sole discretion.


Procedure Change or Cancellation:

By scheduling and paying a 20% deposit and/or full payment for your procedure, we commit to perform said procedure on the date you have selected. If you need to reschedule your procedure within two weeks prior to your treatment, a nonrefundable fee, the 20% deposit or $500 – whichever is greater – will be deducted from your credit with us. We do not issue a refund if you choose to cancel your treatment.




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